You’ve got to hand it to loyal Samsung customers, they might not be hardcore fanboys like those over at Apple but they’re pretty loyal nonetheless. Over 90% of people that had given their Note 7 handsets for replacements chose to get new ones instead of getting a refund and around 50,000 people ended up getting other phones. Consequently, 1 million users now have Note 7 replacements worldwide. There are still a million and a half to go but Samsung’s recall program is working.
However, there is not only good news since some users are reporting that their phones are overheating and rapidly losing power. This, Samsung emphatically states, is an issue with mass production and that batteries are not at fault. If you are facing this issue you can always contact Samsung to exchange the phone again. They’ve learned that the customer is always right.
But the main issue is resurging in some places in China. A handful of reports have come in stating that the handsets in China have burst in to flames. Here’s why that maybe a big problem:
“Currently, the brand new Note 7 products that have been swapped in overseas markets are using identical batteries to those that were supplied […] for the Chinese version,”
Samsung’s Washing Machines Are Now Exploding Too
Samsung’s had a really great year…if you can’t tell I’m being sarcastic. While they were off to a great start in the first half of the year, they really botched it with the exploding Galaxy Note 7s. But with that controversy losing steam and customers getting replacements, it’s time for something else to explode. Samsung’s washing machines have now begun blowing up too and because of their size, may pose a much larger threat to human life and property than a 5.7 inch phone.
Apparently these exploding incidents have been happening for the past year. The CPSC (U.S. Consumer Product Safety Commission) has reported 21 incidents of exploding washing machines since 2015. Melissa Thaxton, a former owner of a Samsung washing machine that exploded said that the sound was extremely loud, “like a bomb went off” and that her son began screaming in a way that she didn’t think even she could scream.
Samsung’s response has been to tell customers that have bought top loading washing machines to switch to the delicate cycle when washing “bedding and bulky items”. Obviously they were sued. Who wouldn’t sue after such a ridiculous statement for so much trauma and property damage.
“We are in active discussions with the CPSC to address potential safety issues related to certain top-load washing machines manufactured between March 2011 and April 2016. In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items.”