Any hardware or piece of technology is bound to face technical failures upon release. The situation wasn’t any different for the Nintendo Switch when it hit shelves worldwide over a week ago.
Several sources have confirmed a rampant issue with the Joy-Con controllers desynchronizing when used out of the dock. Some units have bricked, leading to an orange screen that many have dubbed as the Orange Screen of Death (OSoD). Others have voiced quality concerns, while some consoles are freezing mid-game for no reason at all.
According to Nintendo, the Switch is not facing any widespread problems. Issues that have come to light are being handled by the company’s support staff and only concern a minor few.
“At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience,” Nintendo told Time Magazine. “It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection.”
In addition, Nintendo of America president Reggie Fils-Aime stated that the Switch dock scratching the tablet’s screen is also not a widespread issue.
“As soon as I heard of this report, I asked my teams, ‘Have we seen this in our own experience?’ And the candid answer has been no,” he said.
Strange as it is, the issue concerning Joy-Con controllers and the tablet being scratched by the dock do seem to be affecting majority of Nintendo Switch owners. Many would label the company’s statement as damage control. However, it needs to be noted that when millions of units of a single hardware are sent to the market, there are bound to be some with issues. Nintendo may be right in this regard. Though, I’m still not convinced over the scratching issue, since I personally know at least three people who bought the console and scratched their tablets.