Microsoft is further improving its online services for Xbox One and Windows 10 by introducing a highly requested feature for the community.
The company will soon be launching a “self-service refund” program that allows consumers to instantly refund their digital purchases. This covers both video games and applications available on the Microsoft Store.
“In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps,” reads the announcement.
When the service does become available, consumers can request a refund by simply logging into account.microsoft.com and selecting “Payment & Billing” from the menu. Next, head into “Order History” and select the recently purchased game or application. Simply hit the “Request a Refund” button to get back the amount initially spent.
There are, of course, a few conditions that apply to this self-service. Firstly, items can only be refunded within 14 days of purchase. Secondly, in the case of video games, it is necessary that the user has less than two hours of play-time for the request to go through. Do note that downloadable content packs, season passes, or any other post-release bonus content are not eligible for refunds.
Furthermore, it is a requirement that the request for a refund can only be passed through once the game or application has been downloaded and launched. Also, a refund can only be request a day after the launch of the product.
It is unknown as to when the self-service refund system will be launched for Xbox One and Windows 10. Microsoft has not revealed a release window as of yet but has teased that it will be soon. If it wasn’t for that, consumers would be assuming the service to launch around the time Microsoft is taking the stage at E3 2017.